Consolidated Label Co. - Sanford, Florida

Cristina Gould

The folks at Consolidated Label are great. The quality of the finished product exceeded all of our expectations. We are so glad we chose them and we will be returning for future projects. Chris Harris, the customer service advisor who guided us through the entire process was professional, helpful and a pleasure to work with. He made sure everything was exactly how we wanted it and whenever we had questions, he was very responsive. 5 star experience!

Brandon Smalley

I am very happy with the extreme quality and customer service with Consolidated Label. Their communication and willing to help finalize art work was fantastic. I am so glad to be continuing work with them and getting constant label supply. Thank you again.

Kris Butler

I’ve always used these guys since 2013 because they are amazing! They always have what I need, fast shipping and excellent custom service! The products are solid and my customers are happy- They help my product look great.
Heck Yeah guys!

Teri Patten-Leggett

Great team to work with, quality materials are used, great pricing and meets the delivery dates.

Stephen Smith

Updated 2/22: Second order with Consolidated Label. Once again, perfect experience. Prompt delivery and high quality product.

Original Post (2021). Incredible experience, quality products and services! From my initial meeting with my Customer Service Representative Cari, I was guided through the process. She helped my land on the right label for my product based on the desired outcome I was looking to achieve. Ordering was easy and efficient. The results absolutely exceeded my expectations! Quality and attention to detail are amazing but the best part is their service! Highly recommend working with them.

Ernesto Figueroa

Consolidated Label provides us with high-quality labels and provides outstanding customer service. They are our partners for the foreseeable future.

Brian South

Amazing costumer service and fantastic quality! I was impressed from my first interaction to my last with the friendliness of their costumer service (something many companies are loosing these days). My sales rep was helpful and patient and the final product is perfect! I am very happy and will order again for sure.

Ebony Coleman

The customer service I’ve received has been unsatisfactory. I'm not sure if it's just rep I've been working with or if it's the company's culture. From the beginning I found the representative assigned to assist me to be condescending and rude. Early in our communication I asked her if it would be best for me to work with another rep because her communication was unclear and at times off-putting.

When I received the die line back from their vendor to review, I asked the rep if she could have the vendor revise the die line to match more closely with the die line created by my artist. I showed the consolidated rep the labels superimposed on my two bottles and she asked if I printed to “actual size” or “fit to page”. In her email to me she wrote THREE times "print to actual size" with the third time being in ALL CAPS! I found her response to be condescending. I’m not an idiot and I’ve been working through rounds of label design with the artist so of course I printed to actual size, as the rep could easily see based on the pictures I provided.

I told her of course I printed to actual size and asked if she could ask the vendor to revise the die line. She responded with “Will pass on your request for a revised die line - thank you”. In hindsight, that appears benign, but at times our communication has been contentious so I wrongfully perceived sarcasm and I wrote my initial post based on my perception of her intent. I was in error and I apologize for my misinterpretation.

I greatly appreciate that within less than 24 hours of my post, I received a well written response from the customer service manager, Greg Stepp, who was thorough in investigating my complaint. I also received a quick response from the rep clarifying her intent, albeit not with the most professional tone. Based on the response from the manager, which I did find to be very professional, and in fairness to the rep, I had to edit my initial post and rating.

I am not sure if I can continue to work with Consolidated but I plan to call the number provided to have a conversation with the manager. I have read that "Sally" is a good representative so perhaps I could work with her. I've already identified two companies in my own neighborhood who may be able to print for me. I will be spending a lot of money on two sets of labels, and I will be giving repeat business so I need a company that I can trust.

The picture below is a better way to compare the two labels. The die line from the vendor is on top. It would have been prudent on the rep's part to have done this step before sending me the vendor's die lines. This process is new to me and I'm relying on the company to provide their guidance and expertise.