St. George Auto Gallery Service - St. George, Utah

Craig Caryl

I had a great experience with these guys and their service manager Eric really went the extra mile to make the experience great. I blew the transmission on my Lexus GX470 while traveling through their town on a road trip to WY. At first the ordered and installed two different transmissions and both were faulty. This was costly to them and frustrating to me. Finally we agreed it needed to be rebuilt and what I'd hope would be a two week repair turned into 6 weeks. But in the end Eric drove it back to me 8 hours and delivered it to my door cheaper than a car company was willing to do it for. So thank you Eric and give that guy a raise!!!

Jonathan Bundy

I dropped my truck off with some front end issues and let them know that I would be out of service over the weekend through till Tuesday, and that I was stranded in St. George until it was up and running. I authorized them do whatever was needed to get the truck up and running. There were a series of miscommunications that led to my truck not being done in time and I was quite distraught that I had to call in for work again. They were very concerned about everything and bent over backwards to get my truck done early the next morning. They then surprised me by waiving the labor time so that I only paid for parts and diagnostics. I am extremely impressed by their customer service and would not hesitate to return to them in the future. Thank you all!

cris briones

Worst customer service ever! Last month we dropped off our truck to be serviced and I did tell them what the problem was, and they seemed to have understand what I was talking. After an hour they (James) called me and told me that they need to open the oil pan and see if it has some metal debris in there and to do that, they have to charge me $600+ and I just said okay. Later he called me back again and told me that it needs a transmission valve. I asked, so it is what is needed to fix the problem, and he said yes. So, I said okay go ahead as I don't have much choice but wanted to resolve what was going on with the truck and with that the price has increased to $2400+ he said that it will take hours to just do that, and the labor is expensive. Just to make this story short, a few days later he told me that the price has increased to $3200+ as they need a computer programmer to program everything. I was like, was it not included in all those charges? And he said no as it is another job. What the heck! Why would they not tell me the total charges in the first place before doing anything else? Why could they not give you maybe just an estimated amount so that you will have an idea. Not on the spot that while doing your vehicle they will count the charges as it goes and will tell you one at a time. This is just ridiculous and unacceptable. I don't have a choice but to go with it since they are in the middle of repair. A few minutes later he called me back and said that he was able to lower the price to $2800. Am I supposed to be happy? Still high but not bad to lower that amount. A week after we drop off the vehicle, we pick it up. By the way, on days that I was calling to check on the status of the vehicle and to know when it's gonna be done, James will answer me I don't know. Reassuring, isn't it? Why can't he not give an estimate of how many days will they be working on it? Anyway, when we finally pick up the truck, we paid the $3200+ and not the $2800 he told us. Wow! what a scam!
The worst part.... the vehicle was NOT fixed. Driving back home we encountered the same problem and when I called him he told me that I am the problem. Wow, just really wow!! What a guy! God bless to you.

A star will not describe their service.....it should be zero!

UPDATE: 9/8/24
After I posted my review, Tracey one of the owners contacted me and made arrangement as to how they could better their service and would like to make up for what have been done. She told me that they already fired James on the day she contacted me. I was dumbfounded as it was not my intention that they would fire him. She offered me to fix the vehicle's problem for free, but I told her that it was already fixed by a different mechanic. With that, she asked for the invoice and offered to help out the cost. So, I sent her the receipt and upon their careful review they offer to pay the cost of the parts which are the fuel pump, lever sensor and fuel pressure sensor for a total of $986.86. It was not the amount that I paid to the other mechanic, which is almost $1800 that fixed the problem, but nevertheless, it was a very kind offer that I did not expect, and I am grateful. Thank you so much Tracey.

Mike P

We live 3+ hours away. My wife and kids were in St George for the week when my daughters car started making some awful noises. No shops would even look at it for them until they called St George Auto Gallery and spoke to Mike. He agreed to get it in for an inspection. They found bad ball joints and control arm bushings. I got to town and we decided to spend the night and have them fix it the next morning. Mike was incredibly helpful, always nice and the price for the work including replacing 2 tires was very fair. My wife and kids were able to safely make the 200+ mile drive home. I can't recommend these guys enough. They were absolutely awesome. Highly recommend.

Mary J Riddle-Bevan

Had my vehicle in for routine maintenace and a few other important things show up, I told them of my limited income and hoped they could do the work within my budget which I shared with them and indeed it all got completed. I was and am so grateful for their support and my vehicle runs beautifully.

Robbey Anderson

These people are straight up and easy to deal with no hidden costs no hidden fees I absolutely love the vehicle that we bought for them and got a great price. I recommend them any day

Daniel Dalanhese

I live close to a construction area in St. George and lo and behold. My back right tire was low. I called St. George Auto gallery service. And Mike helped me through the whole process, brought my car and noticed a few things that were going on with the tires. They were able to help me out and give me information to move forward and they did it all quickly.

Shout out to Mike for helping me through this process and getting me back to Driving within an hour.

Don-Alan Rekow

I had a delivery to make in Leeds and stayed in St George overnight only to drive to Las Vegas the next day, but it was over 100 degree hot and my air conditioner was not working. I was going to just go without doing anything but as I was driving by I thought I will just check to see if St George Auto could help before I continued on my trip. AWESOME people! They got me right in, serviced the air conditioner, charged me a very reasonable price, got me back on the road, and I traveled COOL the rest of the way and back home! I TOTALLY would have them do my work anytime! Thanks St. George Auto TEAM!! You made my day!