SB Wakefield Citroen, Fiat and Abarth - Wakefield

Sheila Oxley

Just had my car serviced and first MOT. Had great customer service from Luke and his service team. Olivia and Sue on reception are helpful and friendly. Had phone call and video to inform me what had been done. Will be using them again next year. Thank you.

Roger Shield

Bought Citroen approved car in February car had 3 Michelin & 1 Continental tyre fitted. Car serviced in September (that's another story) told all ok apart from N/S front tyre (Michelin) . Visited tyre fitters who found O/S rear tyre (Continental) to be incorrect load rating 98 as opposed to 102 stated by Citroen. Apparently it is an offence to have lower rated tyres fitted.
So thanks SB Citroen for that.

Christopher Martino

For starters, I’ve never in all my life felt more compelled to leave a review to ensure others don’t fall victim to the same absolute shambolic treatment we did at SB Wakefield.

On 30th April 2024 we in good faith purchased a Citroen Spacetourer with 13,000 miles for £36,000 (higher end of market value) based on the pictures available online, we were trading in a Mercedes-Benz GLE300d after needing the extra space with a baby on the way due in June.
We opted for choosing SB Wakefield with the premise of support and warranty that you get accustomed to from a main dealer.

The transaction went smoothly before we visited, Steven was helpful and updated us regularly in the process, however on the day of collection this is where things turned bad.

We had no opportunity to inspect the vehicle, Steven was pushy to get us into the vehicle and on our way home back to Newcastle, it was a very hot and sunny day, the vehicle is black and was conveniently parked under a canopy in the shade, we also pointed out some marks on the drivers headliner that looked like black mold, he assured us it wasn’t.

When we arrived home and inspected the vehicle, in all my life I’ve never seen such a shocking condition for a £36k vehicle, all the paintwork on every panel has had poor smart repairs carried out, the drivers side sliding door sill is full of filler, the rear bumper is cracked and the impact bar behind fractured (safety concern previous accident damage), the passenger side sill smashed in and paint missing/flaking off.

Immediately around 2-3 hours after collection I called Steven and expressed my concerns over the condition of the vehicle, we had previously expressed that we would be fitting a towbar for our caravan holiday the following weekend, he informed us “don’t worry about the paintwork, I’ve spoken to the MD, we will get it sorted get your towbar fitted” so we proceeded to fit the towbar.
Fast forward to the point where we approach the bodyshop for inspection, our worst fears are confirmed, as the vehicle is in such poor exterior condition it requires a full respray, every panel is a different shade of black from being painted edge-to-edge with smart repairs and marks all over the vehicle.

I contacted John the MD with our estimate from the bodyshop of £5.2k for the repairs, who told me that I was “pulling his leg” and that they would not pay such prices.

Now it leaves me in a predicament, I informed Steven the salesman on the same day we collected it, that if the vehicle would not be repaired to my standard I would happily drive back down and return the vehicle for my GLE, he insisted I do not do this and continue to fit the towbar and all would be rectified.

So we fast forward to today, we need the vehicle to be rectified ASAP, as a result John the MD has offered us an outrageous “gesture of good will” of £2,200 towards the eye-watering £5.2k repair bill, and told us we must pay/source the replacement bumper and front trim.

To add insult to injury, we have came out to the vehicle almost one week after purchase and to our surprise the “black marks” on the drivers headline have spread and the entire car is riddled with black mold, a month before we use the vehicle for our newborn baby boy. They had hidden sections of the mold under the floor mats.

Then to add even more pain to our misery, the disks and pads are completely laminated, yet not a single advisory on the MOT from 2 days prior to collection?

This is the worst experience I have ever had with a main dealer and baffles me how they can conduct business under the Citroen/PSA brand with this attitude towards customers and conditions of vehicles.

We have been sold an absolute lemon.

Take my advice, stay away, and find another
Citroen dealer, these are con artists and will trap you once you buy the vehicle.
Thanks.

Zak H

Have meet Steve Duke and Steve Bottom, both very welcoming and made me feel at ease, let me view the vehicle that I was interested in and test drive it. I didn't buy the car as it was the wrong specs but they helped me in finding the right type of spec so I can do some more research and they were happy to get in touch if they had the ones i want in. I would come back to this place again.

Charled Clapham

First time visit to SB Wakefield for my 3rd Fiat 500e service, as I live quite a distance from this garage making appointment for waiting whilst it was serviced was very important to me.
On arrival I was greeted with smiley faces in a pleasant environment.
The paperwork was quickly explained & I was told it would be mid afternoon when the car would be ready & I would receive a phone call.
Long story short I received the phone call mid afternoon & returned for my car, no issues all good.
Everyone was extremely helpful & pleasant including the man installing the new computer system.
The young lady on the service reception showed me to my car saying she wanted to make sure I was not blocked in by other cars, it wasn’t & it was also washed.
All in all an excellent experience, next visit I must try the coffee machine.

Kevin Clack

SB have just repaired a quite complicated issue on my electric Fiat 500. Workshop technicians are obviously both capable and knowledgeable Price of works was sensible and Olivia on service reception was friendly and helpful. Would definitely use again

G Hudson (“Rex 501”)

I was booked in for a diagnostic check on a faulty door window seal which intermittently pops up when closing the door. My vehicle leasing company booked my appointment weeks in advance & I had to take time off work & travel here due to no courtesy car being offered.
When I arrived at the service desk at 8:30 as requested, I spoke to the service manager Luke & gave him my name & vehicle details.
He responded abruptly saying there was no booking.
I said it's been booked in for weeks & said that I have the booking ref number if needed. He rudely replied saying we don't use reference numbers
I even have messages from S B Wakefield with a booking reference on, which I then showed him.
He then abruptly said Oh it's a lease vehicle, i said yes booked in under Citroen warranty.
He then told me to wait in a waiting area.
I was then approached by someone else & asked to show them the window seal.
When I showed the lady the seal which she could clearly see was not sitting level with the other door seals because as I pointed out, when the passenger door is closed, the window seal intermittently pops up & I have to then push it back into place & this is why it is then raised, not level with the other window seals because this is clearly a fault where the seal is not fitted or sealed correctly.
She then simply said that her manager had advised me to take a video and re-book again.
I was furious as I had to wait weeks , book time off work & travel miles to the dealership & back, but she just wasn't interested in listening.
So I went back in to complain to Luke the manager, who was not interested either & clearly just wanted to get rid of me without doing anything at all.
I repeatedly explained the situation again & that is why i was here so they could do the diagnostic checks to resolve the issue, as I'm the customer, not the technician & neither are my lease company.
They, like me have explained the issue & booked this in weeks in advance so that S B Wakefield can do the diagnostics to resolve the issue.
But Luke just shrugged me off with the same rude, abrupt uninterested attitude & was more than happy for me to leave without offering or doing anything at all.
I have reported this to my lease company who were equally disgusted by the service & way i have been treated by Luke on behalf of S B Citroen Wakefield.
It was evidently clear from Luke's attitude towards me as soon as I walked in that he did not want to deal with my booking & simply wanted to get rid of me as quickly as possible.
Absolutely appalling customer service & experience.
So now after waiting weeks & a totally wasted morning, I'm back to square one having to go through the whole process again.

Stu Sharp

Received great sales and after sales service when buying my new C5 Aircross. Steve in Sales was helpful, friendly, and not pushy at all. Luke in after sales was equally as good and helped me with what I thought was an issue, but turned out to be operator error. ? Would recommend.