B & B Motors Inc - Havana, Illinois

D Tuttle

I think the owner is not very friendly. A bit of a grouch. The rest are friendly. I have been there 2 times. I have a extended warranty. They try to charge me until I tell them it is under warranty & it is in there system if they would bother to look.

Justine Ferguson

Haleigh and Chad were awesome to work with! I lost my 2016 Wrangler earlier in June and I was on a hunt for a twin of it since it was my favorite vehicle. Thankfully, I found a 2015 Wrangler that was nearly identical to my 2016 and I knew it was the one after the first photo. You guys made my first out of state purchase so easy, and for that I will always be thankful.

Thank you for making my the happiest Jeeper in Wisconsin ?

Isabelle Weaver

Been a loyal customer for 6 years and because I missed one appointment for an oil change due to very personal reasons, Chad the owner will no longer touch my car. That’s not how small town businesses should work! So sad to see yet another small business becoming this way and not respecting their customers who have held up their business

CHRISTINA BEYER

If I could give them a zero I would. A man named bob that works here is super rude. Bad mouthed our business. Gave our banking information to someone other than our bank. Charged us a towing fee because they had to tow our car out from in front of the service door where he told me to have tow company park it knowing it wasnt drivable when I called to see where to have them put it. This company had horrible customer service. We will never take our vehicles here again.

Dauson Stimpson-Gagnon

Have done business with B&B for awhile now. I really enjoy the fact Chad doesn't do the high pressure sales stuff. They give me the info I want and need, let me tinker, work with me to get the vehicle I need and I can't complain about their maintenance service.

Joe Elks

I have been getting there for a oil change for several times and i am very pleased with the service

Randy Young

Dad's old truck took ill, so I nursed it to the closest ford dealer B&B Motors in Havana IL Diagnosed with a bad ECM - told a new one from Ford nearly $800 dollars, but they could get a blank ECM for $300 and flash it. Then told they could no longer get the blank ones, but found one for $595,
I said I am finding re-manufactured ones online for $128, and was told I did not know what I was talking about and it would be $595.
Went to dealer to see what they were talking about, and then pulled out the printout from the various sources online....same thing.
Visibly unhappy he said maybe you should go down to O' Reillys and see if they can get it for you then. I said okay should we just settle up I can put the ECM in myself. They said you can't just put it in and go, there will still need to be programming done.
Do some investigation what I am ordering is pre-programmed, and consulting with another Ford dealer I was told for an older truck like that what I am getting should be plug and play and that they can't get ECMs for that old of a truck from Ford...wonder where the $800 dollars from Ford I was quoted came from?
Got ECM plugged it in while truck is sitting in lot at B&B Motors runs like a charm! Go inside and said we need to settle up, I just plugged in ECM truck runs fine, no programming needed. Said I don't know what I owe you for figuring out the problem, but I am pretty unhappy with the dollar amounts you were quoting me for the part being almost 80% higher than what I paid, and I feel like I was being taken advantage of.
Finger in my face telling me he has never taken advantage of anyone in 35 years and that if I said that again I would have a lot of trouble on my hands. I just said well that is the way I feel about it, at which point he handed me the keys told me to get out and never come back.
Go back another 20 years the last time I did business with this dealership I had a truck diagnosed with a bad valve. Was given two options for repair - What they recommended, and what the minimum was. Both very expensive, and at the time the easier option was to take the trade they were offering. I learned a few weeks later when the new owner of my old truck called me pleased with how nice it was, and told me he knew of the problem I had, and that they simply replaced the one bad valve. I was never given that simple or inexpensive of an option for repair, and saw my old truck driving around town for many more years. Obviously I should have learned my lesson then, that perhaps they do what they can to maximize their profit from unsuspecting people that are not regular customers.

James Hall

Just bought my 4th new vehicle from B&B everything is Good here. Chad and crew are good people. I have my vehicles serviced here also